Terms and Conditions

Terms of licence and use

These Terms and Conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you have any questions relating to these Terms and Conditions, please contact us on 01438 750330.

Please read our full terms and conditions below

  1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are 1decision Ltd, a company registered in England and Wales under number 07875122 whose registered office and trading address is Suite 1, Niall House, 24-26 Boulton Road, Stevenage, Hertfordshire, SG1 4QX, with email address: [email protected], and telephone number 01438 750330; (the Supplier or us or we).
  2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to complete your Order. You can only purchase the Goods from the Website if you are eligible to enter a contract and are at least 18 years old.
  1. Consumer/Customer means an individual acting for purpose;
  2. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  3. Delivery Location means the Customer’s premises or other location where the Goods are to be delivered, as set out in the Order;
  4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  5. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
  6. Order means the Customer’s order for the Goods from the Supplier as submitted following the step-by-step process set out on the Website;
  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  8. Website means our website www.1decision.co.uk on which the Goods are advertised.
  1. The description of the Goods is as set out on the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
  2. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Goods which appear on the Website are subject to availability.
  4. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
  1. When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and agree not to disclose your username and password to anyone else.
  2. We retain and use all information strictly under the Privacy Policy.
  3. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
  1. Order acceptance and the subsequent contract between you and 1decision Ltd/RainbowSmart will take place when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e., the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  2. We reserve the right to reject any ‘offer to purchase’ by you at any time. We will take all reasonable care to keep the details of your order and payment secure. In the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data you provide when accessing or ordering from the Website.
  1. All prices are inclusive of VAT (where applicable) at the current rates and were correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
  2. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
  1. We reserve the right to remove any products from the Website at any time and/or remove or edit any materials or content on the Website. At our discretion, we may refuse to process a transaction or remove a product from sales, for any reason or refuse service to anyone at any time and without liability for so doing.
  1. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
  2. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
  3. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
  4. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
  5. Please notify us of any damage or loss within 14 days of receipt. Failure to do so may render any claim invalid.
  1. If you wish to exercise your right to cancel the Order before despatch, please contact us on [email protected] to confirm cancellation within 1 hour of your order being placed.
  2. If you wish to return products to us for a refund, please contact [email protected] within 14 days of receipt with your order number and reason for return. The product must be returned to Suite 1, Niall House, 24-26 Boulton Road, Stevenage, Hertfordshire, SG1 4QX in perfect condition and in the original packaging including any outer packaging. The parcel and its contents are your responsibility until they reach us. We recommend you send them via registered post using the signed for service and keeping proof of postage. The cost of returning goods is at your expense. This does not affect your statutory rights.
  3. We cannot accept returns or cancellations for downloadable materials or products.
  1. In the event of any failure by a party because of something beyond its reasonable control:
  2. the party will advise the other party as soon as reasonably practicable; and
  3. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.
  1. These Terms and Conditions also cover third party products available to purchase on the RainbowSmart & 1decision Ltd Websites.

If you would like more information about 1decision Ltd, RainbowSmart or any of our products, please contact us:

Telephone: 01438 750330

E-mail: [email protected]


1decision Ltd/RainbowSmart
Suite 1, Niall House
24-26 Boulton Road
Stevenage, Hertfordshire